QA/Community Analyst – Nanaimo Office

Job Details

Type: Permanent Full-time
Location: Nanaimo, BC
Department: QA
Job Code: 2171-247
Reports To: Lead Software Engineer/QA Manager
Start Date: ASAP
Number of Openings: 1

 

THE LOW DOWN

East Side Games is looking for a full-time QA/Community Analyst to join our team at our newest office, located in beautiful Nanaimo!  You (yes, you!) have excellent investigative skills and a keen eye for identifying potential defects. You enjoy working in a tight-knit environment where your assessment of product quality translates into rapid product improvements; most of all, you’re an avid social media and mobile gamer.

 

WHAT YOU’LL BE DOING

  • Develop, maintain and execute test cases, test session charters and perform thorough exploratory testing.
  • Reproduce bugs and other known issues and accurately report them into Assembla, our project management software. Track and update your assigned tasks daily in Assembla as needed.
  • Provide detailed reports on test results to the QA Project Lead, QA Manager, and Producer.
  • Reverse engineer potential cheats and game exploits, and work with the Software Engineering teams to resolve any issues.
  • Maintain under 150 tickets rolling three-day average.
  • Maintain a ticket response time of 48 hours minimum with 24 hours as stretch target.
  • Monitor, assess and report on product quality. Provide input on ways to improve the quality of our games and internal tools.
  • Coordinate the day to day test effort with the Project Lead, QA Manager, and Producer.
  • Utilize in-house and 3rd party tools to maximize test coverage and provide reports on metrics. Continually find ways to improve on those metrics through testing and new initiatives.
  • Maintain technical documentation.
  • Champion the end user, and work with the design, community and development teams to improve the player experience.

*** Duties and responsibilities outlined above are representative, but not all-inclusive.

 

WHAT YOU NEED

  • 2+ years of Quality Assurance experience.
  • 1-2 years of experience in online communications, client relations, or customer support.
  • Experience working in a mobile environment and/or web environment.
  • Experience playing social and mobile games.
  • Strong written, verbal communication, and task management skills.
  • Experience using mobile test tools such as Appurify or Adobe Scout is a plus.
  • Experience using debug proxy tools such as Charles or Fiddler is a plus.E
  • Experience with online support, managing incoming ticket queues, or community management is a plus.

 

WHAT’S IN IT FOR YOU?

Check out our amazing CULTURE and BENEFITS here!

 

WHAT NEXT?

If you think this is an exciting opportunity, please

APPLY HERE

Due to a small, but completely awesome recruitment team, only those candidates that qualify will be contacted.  Thanks for your interest in ESG and we wish you super success in your job search!

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