At East Side Games, we all band together to deliver a world-class gameplay experience for our players around the globe. Whether that’s working with Ricky and the Gang on Trailer Park Boys: Greasy Money, or on any of our other current or upcoming titles, you’re committed to making memorable player experiences. Everyone has an impact here. As a Community Support Representative, you will join East Side Games and work on meaningful, player driven projects that will improve and innovate the game play experience. With our remote-first shift, you’ll be able to support our players and their needs from home. We provide the equipment, all you need is a strong internet connection! We are looking for someone to work five days per week, Pacific Time, Tuesday – Saturday.

WHAT YOU WILL BE DOING:

• • • You’ll engage with our players! Often answering up to 150 tickets rolling on a three-day average, maintaining a timely response time of 24 hours or less.
    • Check in on social media (Facebook, Twitter, Instagram etc.) to provide technical support assistance to players.
    • Utilize basic queries to investigate player behavior and find solutions to problems.
    • Respond to game reviews and provide customer support while attempting to improve our ratings.
    • Attend meetings (standup, sprint, etc) for the game(s) assigned and participate actively on the games team as an advocate for those games.
    • Log bugs and write reports to assist the games teams in resolving issues.
    • PLAY OUR GAMES!!!

WHAT YOU WILL BRING:

• • 2+ years’ experience in online communications, client relations or customer support.
  • Experience with social media including Facebook, Twitter, and Instagram
  • Technical skills are a huge plus (previous work in games or apps, experience with quality assurance/technical report writing/design, experience troubleshooting mobile devices, or experience with project management/bug reporting software are all a bonus!).
  • Strong written and verbal communication that is influential.
  • Demonstrated problem solving and facilitation skills.
  • Excellent relationship building skills and a positive, friendly attitude!
  • A desire to get into tech or video games and dive right in to help our players any way you can
  • Strong ability to have fun, laugh, and not take everything so seriously!

YOU ARE:

• • Someone who enjoys games, particularly mobile games. You are on top of the latest games, trends and what’s happening in live events.
  • Comfortable in an environment where priorities and plans change rapidly, but with intention.
  • Solution-oriented, self-motivated, and diligent.
  • Community-minded, whereby a collective mission of the project is a shared priority.
  • Driven by long-term projects that tackle the toughest engineering problems.
  • Empathic, compassionate, and curious.
  • Your values are governed by justice, equity, diversity, and inclusion.

Established in 2011, East Side Games started as an indie game studio in east Vancouver. Today, we’re part of East Side Games Group (TSX: EAGR), and we’re a game developer, publisher, and technology provider. We enable creators to successfully deliver memorable mobile gaming experiences that players engage with every day. Through our proven tech kits and beloved brand partnerships, our games empower passionate fan bases to explore their favourite content in a fun, convenient medium, available in the palm of their hands.

The best part is, we’re fans first, which makes this adventure extra special. Our games and our team have the same goal; to be inclusive and for everyone. We get things done and our team is on hand to step in, listen, and support, regardless of rank. Find solutions, share your learnings, then share updates with the whole studio in our monthly All-Hands calls. Have we piqued your curiosity? Then check out our Core Values and Benefits on our website! We note that our culture is not a monolith and is ever-changing based on the folks that make up our team here at ESG.

East Side Games are an equitable employer that values justice, equity, diversity, and inclusion. We welcome and encourage people of marginalized backgrounds, particularly QTBIPOC folks, to apply, and will acknowledge and value the strengths you bring to foster yours and the studio’s growth.

If this sounds like something you hoped for and more, and you’re enthused to build genre-defining narrative idle games, click the “Apply For This Job” button. If now is not the right time for you, but you know someone who would be a great match for us at East Side Games, check out our Referral Bonus on our website too! Let’s build great games together!

We can’t wait to hear from you!